Tag Archives: management

Is there any point speaking out?

Almost everywhere we go, from restaurants to supermarkets, we’re asked for feedback. ‘Tell us how we did today and enter our prize draw’ or ‘Please rate us on TripAdvisor’ are phrases we see on our till receipts and on company … Continue reading

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How well are you managing expectations?

Recently, a client of mine – let’s call her Sarah – was telling me about some issues she was having with her team. I asked her if she could distil the issues down into one sentence. After a longish pause, … Continue reading

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How Radical Candor could improve your relationships

Whether you’re a manager or a parent, a leader or a partner, the quality of your interactions with others can probably be improved. A client – let’s call her Hannah – and I were recently discussing her management style. ‘I … Continue reading

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The power of silence

‘You’ve talked about how your team feels about the change to your role, you’ve talked about your husband’s reaction, you’ve talked about how your closest peers at work have responded. I’m curious – how do you feel?’ I asked. My … Continue reading

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Should you be flying in formation?

Over the summer, I was talking to a client who was feeling exhausted. Robert (not his real name) excels at his job and is a team leader. He has been working on a long-term project which still has another nine … Continue reading

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Want to improve performance? Effective feedback is key

My weekly newsletter invites readers to send me suggestions for blog posts and recently I had several messages about how to give and receive feedback effectively. Feedback is part of our everyday lives – we check reviews before we eat … Continue reading

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How do we build trust?

Good relationships are built on trust. This is true whether we’re talking about relationships with friends, colleagues, families or people with whom we do business. As a coach, trust is essential to my work and it is a foundation stone … Continue reading

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