Tag Archives: behaviour

Minute by minute, step by step – how continuous small improvements can lead to big change

Back in the 1950s, an American scholar called Dr Edward Deming was invited to Japan to assist in the rebuilding of industry. Key to his teaching was one question which he said needed to be asked each day: What extremely … Continue reading

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How should we behave? John Perry Barlow had some suggestions

Watching the nightly news can be a depressing experience. We are presented with story after story which are, at their hearts, all about how badly people behave towards one another. For this reason, an obituary of John Perry Barlow caught … Continue reading

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Not burnt out but browned out?

We’ve all experienced a power blackout when everything shuts down and we need to get out the camp stove to make a cuppa. Have you ever noticed a ‘brownout’? That’s when the lights flicker and maybe some of your electrical … Continue reading

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When teamwork isn’t working – resolving conflict

Claire* was frustrated. ‘The project itself is going great,’ she told me during a session, ‘but the atmosphere in the team is terrible. I’m all for healthy debate and I don’t expect everyone to agree all the time, but two … Continue reading

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Can difficult conversations be made any easier?

We all have to have tricky conversations from time to time. At work, they might start with ‘Have you got five minutes for a quick chat?’ (usually at 5.25pm on a Friday!); at home, ‘We need to talk’ might be … Continue reading

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Confidence crushed?

Emma* was a client of mine during 2015. Her aim was to improve her confidence, both within and outside work. It’s difficult for us to measure whether we’ve improved anything when we don’t know where we started from. We needed … Continue reading

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Recovering from a bad day – lessons from long jumping, ballroom dancing and American football

After a busy day earlier this week, I settled down with a cuppa and watched a few minutes of the BBC’s Strictly Come Dancing: It Takes Two. If you’re not familiar with it, it’s a spin off from the main … Continue reading

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