Tag Archives: communication

Whose fault is it anyway?

‘I’m fed up with this blame culture:’ said a client to me recently, ‘there has to be a better way of handling problems.’ This reminded me of the BBC Radio 4 programme ‘From the cockpit to the operating theatre’ which … Continue reading

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Is this the biggest barrier to effective communication?

Imagine this situation: a friend is talking to you, and very quickly, you feel that you have just the answer he needs so you’re carefully crafting your response before he’s even finished speaking. You can’t understand why he looks a bit … Continue reading

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What does listening mean? Thoughts on World Listening Day

Did you know that 18 July is World Listening Day? Neither did I until recently. As a big fan of the art of listening, I wanted to know more so I went to World Listening Project and discovered that the purposes … Continue reading

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