Tag Archives: communication

Do you value consensus over creativity?

The newspapers we read, the programmes we watch, our friendship groups, both in real life and in the digital landscape all shape our opinions. That phenomenon is described as a metaphorical Echo Chamber – a situation in which our beliefs … Continue reading

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The power of silence

‘You’ve talked about how your team feels about the change to your role, you’ve talked about your husband’s reaction, you’ve talked about how your closest peers at work have responded. I’m curious – how do you feel?’ I asked. My … Continue reading

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Unsatisfying conversations? One phrase can help

My client – let’s call him Pete – was telling me about his greatest current frustration. ‘I do a lot of my work on the phone. Too often, I get embroiled in small talk, the conversations seem to ramble on … Continue reading

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Whose fault is it anyway?

‘I’m fed up with this blame culture:’ said a client to me recently, ‘there has to be a better way of handling problems.’ This reminded me of the BBC Radio 4 programme ‘From the cockpit to the operating theatre’ which … Continue reading

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Is this the biggest barrier to effective communication?

Imagine this situation: a friend is talking to you, and very quickly, you feel that you have just the answer he needs so you’re carefully crafting your response before he’s even finished speaking. You can’t understand why he looks a bit … Continue reading

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What does listening mean? Thoughts on World Listening Day

Did you know that 18 July is World Listening Day? Neither did I until recently. As a big fan of the art of listening, I wanted to know more so I went to World Listening Project and discovered that the purposes … Continue reading

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