Tag Archives: feedback

Improving your second score – how to receive negative feedback well

My last post provided a simple framework to ensure we offer constructive feedback. Understandably, some readers then got in touch to ask about receiving feedback. When we receive positive feedback, we sometimes feel embarrassed and try to explain it away. … Continue reading

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Want to improve performance? Effective feedback is key

My weekly newsletter invites readers to send me suggestions for blog posts and recently I had several messages about how to give and receive feedback effectively. Feedback is part of our everyday lives – we check reviews before we eat … Continue reading

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Can difficult conversations be made any easier?

We all have to have tricky conversations from time to time. At work, they might start with ‘Have you got five minutes for a quick chat?’ (usually at 5.25pm on a Friday!); at home, ‘We need to talk’ might be … Continue reading

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Do you want to be recognised?

Picture the scene. It’s the end of a very long day. You have worked your butt off to get the task in hand finished and not only is it finished, it’s brilliant! It’s all they asked for and more. It’s … Continue reading

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Have you got eyes in the back of your head?

Whilst I was making my coffee at work the other day, I overheard a couple of girls talking. ‘You’ve had your hair cut, it looks great.’  ‘Oh thanks, do you think it looks okay at the back? I was worried … Continue reading

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How to put the heart back into someone

I had lunch with my colleague and friend, Philippa, this week. We go back a long way and have seen each other face some challenges over the years. Throughout that time, I’ve always valued her counsel and appreciated how she … Continue reading

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What does acknowledgment mean?

When we place an order online, we receive an email back from the supplier: an order acknowledgment. This reassures us that they’ve received our order and will act upon it. If you turn to the back of a book, you’ll … Continue reading

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