Tag Archives: listening

The power of silence

‘You’ve talked about how your team feels about the change to your role, you’ve talked about your husband’s reaction, you’ve talked about how your closest peers at work have responded. I’m curious – how do you feel?’ I asked. My … Continue reading

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Unsatisfying conversations? One phrase can help

My client – let’s call him Pete – was telling me about his greatest current frustration. ‘I do a lot of my work on the phone. Too often, I get embroiled in small talk, the conversations seem to ramble on … Continue reading

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Three words to build better relationships

In an average day, how many times do you say ‘hello‘ (or its equivalent)? How many times do you ask ‘how are you?‘? How many times do you answer ‘fine‘ without really thinking about it? How many times do you … Continue reading

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Want to succeed? Help others to succeed

We read that empathy in the workplace (or indeed anywhere) is important. How about compassion? What’s the difference? A client and I were discussing this recently and so we looked up the definitions. The Cambridge Dictionary defines empathy as follows: … Continue reading

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How can we better understand one another?

As I mentioned last time, we live in a complex and hectic world. I’ve had Elvis Costello’s song ‘Peace, love and understanding’ on the brain for a while now and have been thinking about potential reasons for misunderstanding each other. … Continue reading

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Do you want your group to make better decisions? Try a stepladder!

Here is a scenario which has come up in discussions with several of my coaching clients over the years: do you recognise it? You are in a meeting where it seems that the same people contribute all the time. You … Continue reading

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Are you all ears? How can you be a better listener?

Effective listening is essential to my work as a coach: I think it’s pretty key to my role as a wife, daughter, sister and friend too. I’m always on the look out (or should that be ‘I’m always listening out … Continue reading

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